Poor Behaviour Towards Staff

In July, the Club announced via email to members that the voucher scheme for coffees would be changing in September 2025.  Across the summer, there were also reminders in newsletters, notices in the cafe and posts on the website about this change.

Formally, members could use the vouchers to redeem any coffee but now the vouchers can only be used in the month specified to redeem a filter coffee or slushie.  As notified, previous vouchers are no longer valid.

This voucher scheme has only been in place in recent years, and is not intrinsic to membership at JAGS Sports Club; it is a benefit to members, and the Club reserves the right to amend and update this at any time according to company needs.  In this case, the change was necessary to improve the efficiency of the cafe.

Thank you to vast majority of members who have taken note of this change and have continued to enjoy this benefit.  Shockingly, there have been a few instances whereby cafe and reception teams have had to endure significant rudeness and bullying behaviour as a result of this update.  This is not acceptable and we reserve the right to cancel membership immediately if club values of kindness and respect are not upheld.

If you have any questions about the voucher scheme, please email Andy Powell, Club Manager, at clubmanager@jagssportsclub.co.uk

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